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Pike Parent University

Troubleshooting Tips

Troubleshooting Tips

  • Microsoft Teams Troubleshooting Tips

    Students

    I see the class meeting in Teams, but there is no Join button.
    The Join button will not appear until the teacher has started the meeting. If you are early, you will have to wait.

    Teams says, “Can not connect to your camera.”
    The camera on your device is not working properly. For Remote Learning, you will have to join the meeting without your camera on. If you have a school-issued device, please let your school know so a work order can be submitted upon your return to school.

    I’m getting the error “Unable to Access.  Please try again later.”
    Here are a few things to check:

    • Internet Connection:
      • Ensure you have a stable internet connection and can access other websites.
    • Account Credentials:
      • Double-check that you are entering the correct Pike Microsoft Teams login details.
      • Try signing out of Teams and signing back in again.

    Students are signed into Ivy Tech/college or personal accounts and can’t join Teams.

    Clear Google Settings

    To fix the issue some students are having with Teams and other school/personal emails on their Chromebooks, do the following:

     

    1. Open Chrome.
    2. Look in the top right-hand corner for the 3 dots - Click on the dots and go down to Settings 
    3. On the left-hand side, click Reset Settings.
    4. Click the large button Restore settings to their original defaults
    5. In the verification pop up, click Reset Settings. A spinning wheel will appear for a few seconds and then go back to Chrome.
    6. Go back to Microsoft Teams and log in again with your PIKE email and password. DO NOT login with any other dual credit accounts or personal accounts until after the virtual day.

    I can’t connect using my Apple device.

    • Students will need to have the Teams app downloaded from the App Store. They will sign in with their Pike email and password and then join their class meetings from the App, not Canvas.

    It’s just not working.
    Try clearing the cache and cookies on a Chromebook:

    1. Open Chrome
    2. Click More in the top right corner
    3. Select Clear browsing data
    4. Choose a time range, like Last hour or All time
    5. Select the types of information you want to remove, such as Cookies and other site data and Cached images and files
    6. Click Delete data

  • Camera, sound, keyboard, mouse not working on a CHROMEBOOK?

    • Test the camera in the Camera app (search “Camera” by clicking on the gray circle in the bottom left corner of the screen). Can you see yourself? If yes, try closing

    Three red prohibition signs: no video camera, no sound, and no keyboard/mouse.

    Zoom and joining again. If no, try a hardware reset as listed below. 

    • Test the sound by turning up the volume and opening a YouTube video. Do you hear the video? If yes, try closing Zoom and joining again. If no, try a hardware reset as listed below.

     

    Is your microphone too loud or your teacher can’t hear you? Adjust the microphone volume on your Chromebook.

    A microphone icon next to a horizontal slider control.???????

    Check for Updates

    • Chromebook Update:
    1. Turn on your Chromebook.
    2. Connect your Chromebook to Wi-Fi.
    3. At the bottom right, select the time.
    4. Select Settings .
    5. At the bottom of the left panel, select About Chrome OS.
    6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
    7. Select Check for updates.
    8. If your Chromebook finds a software update, it will start to download automatically.
    • Chrome Browser Update:
    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click Update Google Chrome. Important: If you can't find this button, you're on the latest version.
    4. Click Relaunch.

    Clear Cache and Cookies

    • Clearing the cache and cookies in your Chrome Browser can help with Zoom video and audio issues. 
      • On your computer, open Chrome.
      • At the top right, click More (3 dots) .
      • Click More tools Clear browsing data.
      • At the top, choose a time range. To delete everything, select All time.
      • Next to "Cookies and other site data" and "Cached images and files," check the boxes.
      • Click Clear data. 

     

  • Google Assignments in Canvas

    In order to view Google assignments in Canvas, you need to Authorize Google Drive using your Pike Google Account (500#####@students.pike.k12.in.us). Check to see if your account is authorized correctly.

    • Login to Canvas and click on the course you have a Google Assignment in.
    • Click on Google Drive. This is a blue link on the left side, usually under Modules, Announcements, etc. 
      • Note: If you do not see the Google Drive link, ask your teacher to enable it in their course Navigation settings OR check other courses to see if another teacher has the Google Drive link. It's okay if it's not the teacher that posted the Google Assignment.
    • Once you click on Google Drive, you will see files created with the Google Account.
    • In the top right corner (still within the Canvas page), click the circle with a single letter/picture.
    • Is the email address that is displayed your school email? If no, click Sign Out.  
    • Click the blue Authorize and choose/enter your 500#####@students.pike.k12.in.us.

  • To avoid confusion and errors on a personal computer that is shared by multiple people, students should have their Chrome Browser set up on the computer. This will allow parents to keep their bookmarks, passwords, and other browser data separate from the student's school work. The video below will show you how to set up a Chrome Browser for your student.

     

    For password assistance, click here.

    To reset your school password, call 317-387-2518 or 317-387-2517.

  • Please visit our Hotspot How To Guide for general information about the T-Mobile Hotspots.

    If your hotspot is not working properly or is showing a generic password of 1234567a, please try a hard reset on the device.

    HOTSPOT HARD RESET:

    1. Keep the hotspot powered on 
    2. Carefully take off the bottom/back cover
    3. Hold down the reset button until the screen goes blank
    4. Once the screen is blank, release the button
    5. Wait for it to power back on and provision itself. This could take up to five minutes. 
    6. Replace the bottom/back cover
    7. Connect the Chromebook or computer to the hotspot using the network name and password.

    If you are still having issues with the Hotspot, please call the T-Mobile Support number at 1-844-361-1310